Process
How it works
Custom patches start from your file, not from a warehouse SKU. The steps below match what this site actually does today.
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01
Submit artwork and specifications
Use Get a Quote when you need a review, a custom price, or help choosing a material. Use Order Direct when the size, quantity, backing, and border already fit a standard configuration. Artwork is stored privately.
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02
Proof / confirmation
Quote requests receive a private link by email. Staff can message on that thread, set a price, and issue the quote. Order Direct items sit in the cart at a server-calculated estimate until you check out. An issued quote can be accepted into the cart at its locked total.
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03
Production
Paid orders move through production statuses in the admin inbox. Proofing happens on the order when staff mark it as required — this site does not invent a public proofing SLA.
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04
Shipping
Checkout currently collects a US shipping address. Carrier rates are not calculated on the site. See shipping for what is and is not included in the total you see at checkout.